DiY Website & Genuine OEM Garden Machinery Spare Parts – FAQ's
1. Do you only sell genuine OEM spare parts?
Yes. We supply 100% genuine OEM (Original Equipment Manufacturer) parts only.
This means every component is made by the same manufacturer that built your machine, ensuring:
- Perfect fit and compatibility
- Manufacturer‑approved quality
- Maximum performance and safety
- Longer machine lifespan
We do not sell aftermarket, pattern, or generic alternatives.
2. How do I find the correct OEM part for my machine?
You will need your machine’s:
- Brand
- Model number
- Serial or product number (if available)
These details allow us to identify the exact OEM part your equipment requires. If you're unsure where to find this information, we can guide you.
Try our Model Identification Advice Guide... or our Engine Advice Guide...
3. Why choose OEM parts instead of aftermarket?
OEM parts offer several advantages:
- Guaranteed compatibility
- Designed to match factory specifications
- Reliable long‑term performance
- Better protection for your machine’s warranty
- Reduced risk of premature wear or failure
OEM parts ensure your machine operates exactly as intended.
4. My lawnmower won’t start. Which parts might fix this?
Top Tip: Check your fuel first. Modern fuel contains ethanol and go stale in as little as 30 days. See Blog post...
Common parts used to resolve starting issues:
- Spark plugs
- Air filters
- Fuel filters or fuel line assemblies
- Primer bulbs
- Carburettors
- Ignition coils
- Recoil starters or starter ropes
Use the Contact Us button at the bottom of the page to tell us your model and symptoms — we can help diagnose the problem.
5. What information do I need before ordering parts?
To avoid incorrect orders, it is helpful to have:
- Machine brand and model
- Serial number
- Engine model (if applicable)
- Existing part number (if available)
The more information you provide, the faster we can supply the correct part.
6. How often should I replace blades, belts, and filters?
General maintenance guidelines:
- Mower blades: once per season or when damaged
- Drive belts: every 2–3 years
- Air filters: once or twice per season
- Oil filters: at every oil change
- Chainsaw chains and bars: when worn, stretched, or after excessive sharpening
OEM parts last longer due to higher manufacturing standards.
When to Change a Lawnmower Belt...
7. Are OEM mower blades universal?
No. OEM blades are designed specifically for each model to ensure:
- Correct airflow
- Proper lift
- Balanced cutting
- Safe operation
Always match the blade to your exact mower model.
8. Do you stock parts for older or discontinued machines?
Where possible, yes.
We maintain access to a wide network of manufacturers and suppliers. If a part is discontinued, we will:
- Check remaining OEM stock
- Confirm superseded or updated part numbers
- Advise on the correct modern replacement
9. How do I know if I need a new carburettor or just a rebuild kit?
Consider a rebuild kit if:
- The machine runs rough
- It surges or stalls
- Fuel leaks
- It has not been cleaned in years
A full replacement may be better when:
- The carburettor is corroded
- Needles or jets are damaged
- Rebuilds have already failed
Carburettor Identification Guide...
Carburettor Tuning and Adjustment...
10. Can I fit parts myself?
Many parts are straightforward to install, including:
- Blades
- Filters
- Spark plugs
- Belts
- Batteries
How to Change a Lawnmower blade...
How to change a Lawnmower Fuel Filter...
More technical components (e.g hydraulics and wiring) can be purchased, but may require professional assistance in fitting.
11. What if the part I order doesn’t fit?
We offer a simple returns process for unused OEM parts.
Contact us with your order number and we will advise on the process for:
- An exchange
- A return
- Assistance identifying the correct part
Link to Returns/complaints advice page...
12. Do you offer servicing and repairs?
No, sorry. Our focus is on providing you with the correct parts required to help you get your machine up and running again.
13. Do you sell parts for cordless and battery‑powered garden tools?
Yes — including genuine:
- Batteries
- Chargers
- Switches
- Motors
- Blades
- Trimmer heads
- Safety covers and guards
Go to the Parts Drawing or Parts Category pages to find the part you are looking for, or use the Contact Us button at the bottom of the page to send us your model number and what you need and we will look up the correct OEM part for you.
14. How do I maintain my machine to OEM standards?
To keep your equipment running at peak performance:
- Use genuine OEM filters, blades, and belts
- Change oil yearly
- Clean after each use
- Store equipment in a dry place
- Replace spark plugs annually
- Use fresh, clean fuel
OEM parts help protect the engine and extend the life of the machine.
15. Which payment methods do you accept?
We accept:
- All major Debit/Credit Cards
- PayPal
- Apple Pay
- Google Pay
- Bank transfers - contact us first
16. How fast is delivery on parts?
Typical delivery times:
- Standard UK delivery: 1–3 working days after shipping
- Standard Worldwide delivery: 5-14 days after shipping
- Express delivery UK: Next working day - orders over £100 and heavier items, over 3kg
- Special‑order/out of stock parts: 1–10 working days to us, depending on manufacturer stock levels and their supply, then as above
Tracking information is sent with the confirmation of dispatch email for all shipments.
