
Orders are dispatched to customers, using Royal Mail, Parcel Force, DPD, UPS or Fedex.
Standard Shipping Costs: UK £4.95 US £12.95 EU £12.95 Rest of the World £14.95
Oversized or heavier items may differ from the above, but the shipping cost will be shown at the checkout before payment is made.
Order Tracking Information
![]() | UK Orders |
All orders will be sent using a Tracked service. | Letters and parcels will be sent Royal Mail 48 Tracked. The tracking number will be on your confirmation of dispatch email and delivery updates will be emailed to you by Royal Mail. Oversized, or heavy parcels will be sent by carrier and will be tracked. Tracking updates will be emailed to you by the carrier after collection. |
![]() | USA Orders |
All orders will be sent using a Tracked service. | All letters and parcels will be sent Royal Mail International Tracked, which will then be delivered by the USPS. The tracking number will be on your confirmation of dispatch email and delivery updates will be emailed to you by Royal Mail/USPS. Oversized, or heavy parcels will be sent by carrier and will be tracked. Tracking updates will be emailed to you by the carrier after collection. |
![]() | EU Orders |
All orders will be sent using a Tracked service. | Letters and parcels will be sent Royal Mail International Tracked. The tracking number will be on your confirmation of dispatch email and delivery updates will be emailed to you by Royal Mail/postal service in the destination country. Oversized, or heavy parcels will be sent by carrier and will be tracked. Tracking updates will be emailed to you by the carrier after collection. |
![]() | Rest of the World Orders |
All orders will be sent using a Tracked service. | Letters and parcels will be sent Royal Mail International Tracked, which will then be delivered by the destination country's postal service. The tracking number will be on your confirmation of dispatch email and delivery updates will be emailed to you by Royal Mail/postal service in the destination country. Oversized, or heavy parcels will be sent by carrier and will be tracked. Tracking updates will be emailed to you by the carrier after collection. |
Your tracking reference will begin with two letters and end in GB (e.g QG9997.....GB). This is a fully tracked service and you can use Track your Item | Royal Mail Group Ltd to track your order.
Deliveries using the postal system outside of the UK, normally take 5-14 working days, depending on the postal service in your area.
If you have not received your order after this amount of time has passed, then please contact us with your order details and we can look into this for you.
Import Duty
If you order products for delivery outside of the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified address. You will be responsible for payment of any such import duties and taxes. Please be aware that we have no control over these charges and cannot predict their amounts. If you are unsure of these charges please contact your local customs office for further information before placing your order.
Address details
Please take particular care with regards to entering your personal address information on the website. If your house has a name and a number then it is imperative that both are entered when inputting your address. Also, please take care to enter the post code correctly. Your address details MUST EXACTLY MATCH the billing address of your credit/debit card as recorded on your monthly statements. Payment may be rejected if these details do not match.
Some oversized or heavier orders may require additional delivery charges and these will only be added after consultation with the customer and will not appear on the invoice unless a reprint is requested. Payment of any additional charges will be required before dispatch.
Please note: Vision Spares Ltd T/A DIY Spare parts will not be liable for any consequential loss or damage for non or late delivery of goods.
